Question 1

How does the rental process work?

Accepted Answer

In order to reserve any of our rentals for your event, we require a signed contract and 50% payment of the total. The last 50% is due 14 days prior to the Event.
 
Message us or ask at our decor showing about what items you are interested in and the quantity, from there we will check on availability of your requested items and let you know if they are available for your event date yet. If they are, we will make a contract and email this to your outlining our business policies, your items, and the rental total. 
 
We offer all renters a 2 week grace period where their items are on 'hold' to allow enough time to ask questions, sign, and pay for their items. After 2 weeks we are unable to hold any items for you. If you need more time just let us know and we can work with you!

Question 2

How long is the rental period?

Accepted Answer

The rental period is from whenever the item is picked up to when it is returned. We typjcally arrange pick-up 1-3 days prior to the event and return 3 days following the event or by the following Monday (whichever is first).
 
Our normal pick up and drop off hours are below (normal hours may change for holiday weekends or select weekends).
Pick up hours by appointment: 
	Wednesday 1pm-8pm, Thursday or Friday 5:30pm-8:30pm 
Drop off hours by appointment
	Sunday 8am-8pm or Monday 5:30pm-8:30pm

Question 3

Can I look at your inventory in person?

Accepted Answer

Currently we are not hosting any in person showings at this time. However, if there are any particular items you would like to look at, please reach out to us and we will see what we can arrange for an in person meet up based on our availability.

Question 4

Do you decorate or deliver rental items?

Accepted Answer

We offer decorating and delivery services in the Sioux Falls area on weekends or Fridays after 6pm, message us the location of your venue and we can work with you to get the items you need to your venue. We can also set up and tear down any decorations that you have, even if they are your own decor! Check out our 'Services' tab to learn more.

Question 5

How far out should I book rentals?

Accepted Answer

The sooner the better! We often have events booked several months in advance, so if there are items you know you want for your event, it is better to reserve those now and add on other things later!

Question 6

Do you require a deposit to reserve items?

Accepted Answer

Yes, we require a 50% deposit of the rental total and a signed contract to reserve any items for your date. The remaining 50% is due 2 weeks before your event.

Question 7

What if my order is missing an item?

Accepted Answer

We try to ensure all of our orders are double-checked to prevent any missing items upon pickup/delivery, however we are human and mistakes can happen! If you find an error, let us know as soon as possible as we may be able to deliver this item to you or find a replacement, if not we will refund the cost of that item if given enough notice prior to the event.

Question 8

What happens if something is damaged?

Accepted Answer

Most contracts have an additional refundable damage deposit to help cover any items damaged or lost during an event (it happens!) If no items are damaged this is refunded in full to you. 
 
If any equipment or rentals suffer damage, loss or destruction during the event the renter is responsible for the current replacement cost or the item or the cost to restore them to their original pre-rental state. There is a $50 service fees for each occurrence of intentional modifications such as stapling, gluing or nailing or any items that require excessive cleaning. All renters will be provided an invoice on lost/damaged items.
 
We try to inspect every item  to the best of our ability between rentals, but we may miss an occurence of damage. If you notice any damage upon receiving the items, discontinue use of the item and let us know right away. We can often find a replacement or refund you the rental cost of the item!

Question 9

Can I change any of my items after I've already paid?

Accepted Answer

Yes! We understand that you may change your idea on decor or find out you need more items than expected. We allow changes up until 21 days prior to your event without any penalities. If you are needing any changes within 20 days of your event, we may charge a 2% revision fee of the new item total.

Question 10

Will my linens be ready to use?

Accepted Answer

Yes! All linens are laundered between rentals and ready to use for your event. We try to ensure our linens are as wrinkle-free as possible, you may experience some wrinkles due to packaging, folding, and transport of linens.

Question 11

Can I pick up my items early?

Accepted Answer

Maybe, early pick up of items is dependent on if your items are currently being rented and if they are ready to go by the time you need them. We do an inspection of all items upon return and launder any linens, so we try to ensure we have enough time between rentals to everything if clean and ready to use for the next event! We will typically know if you can pick up items early 1 week prior to your event.

Question 12

Do I need to clean my rentals before I return them?

Accepted Answer

Yes, please try to ensure that any glassware and other rental items are returned without stains, burns, candle wax or other marks and placed in the proper container. For linens, we launder all linens - please do not launder these to avoid damage to the fabric. If you notice any large stains on the fabric just let us know and put these items in a seperate plastic bag or box. We may charge if needing to remove candle wax or excessive stains or marks from items. 
 
All rentals should be packed in the same containers that they were in when you received them.

Question 13

What if I need something delivered?

Accepted Answer

We offer delivery in/around the Sioux Falls area, we do occasionally offer longer distance deliveries depending on circumstances and distance. We do charge a delivery fee + $1.00/mile to and from the event venue. We will meet with a designated contact person and deliver the rentals to the designated area at the venue.

Question 14

Do you set-up or tear down items?

Accepted Answer

We do offer decorating and tear down services for an additional fee.
 
Set-up rates are charged hourly at $35/hr per person. We can often provide an estimate of how long set-up may take, however this may vary due to the amount of decorations, venue layout, and complexity of decor.
 
Teardown rates are typically one set rate as there are typically time constraints on when decor needs to be out of the venue. Teardown fees are typically $450 regardless of the number of people needed and number of decor items. We can also teardown any of your own decor along with our own decor as well! We will pack and remove items from the venue to the designated vehicle.
 
We also offer delivery to/from locations with our trailer so you dno't have to worry about it at the end of the night! Check out our delivery section under 'Services'.

Question 15

Do you make any custom designs?

Accepted Answer

We offer custom wood decor to really give your event a one-of-a-kind flair. Message us with a detailed description on what you are interested in, size, color, and quantity. Pictures are especially welcomed to help in the design process.
 
*All of our wood arches and wood cupcake stand were handmade and designed by our own team! How cool is that!*

FAQs about Riverline

Let's Work
Together

FAQs about Riverline

Let's Work Together

Let's Work
Together